| Question : How do I return an item?
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| Answer : Items purchased from stock are eligible for return and refund within fifteen(15) days from the date of purchase. Items must be NEW, uninstalled, in original undamaged packing, and complete with all items, parts, and documentation. Once received you will be credited for the original purchase price, and applicable sales tax. Special Order & Drop Ship items are subject to a 20% restocking charge. Shipping charges will only be credited in cases of our error. An RMA, return authorization must be requested prior to return shipment. Items returned without prior authorization will be refused. |
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| Question : What is the Warranty?
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| Answer : ALL products sold by G&H are protected against defects in materials and workmanship for a period of three(3) months or 3,000 miles from the original date of purchase. In some cases a longer warranty period may be offered by specific Manufacturers: we honor the Manufacturer's warranty. Also, certain Manufacturers place warranty restrictions on fleet and hi-performance use. In these cases the warranty may be further limited. ALL specific Manufacturer's warranty information is available by request. ALL warranty is limited to replacement of the Defective part ONLY! Labor expeneses, towing expenses, rental car expenses, other expeneses, are NOT included. If you believe a part has failed prematurely, first consult any manufacturer's information that may have been included with your part. If you wish to return the part to us, refer to our returns section for information. |
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| Question : How do I return a core?
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| Answer : Many remanufactured items purchased from G&H are eligible for a core return credit. Your original invoice will show the value of the core. A core can be returned at any time provided the replacement part was purchased from G&H online, is in the original Manufacturer's box, and is complete. Starters, alternators, calipers, axles, electric motors, distributors, injection parts, must be complete and not disassembled for FULL core credit. Damaged or disassembled cores are subject to reduced or refused credit value. We recommed UPS to ship cores. Credit is issued pending inspection of returned core. An RMA, return authorization must be requested prior to return shipment. Items returned without prior authorization will be returned. |
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| Question : How do I return a warranty item?
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| Answer : If you believe a part has failed prematurely you may request a refund, or replacement. Confirm that the part is covered under our warranty or the Manufacturer's warranty and request an RMA authorization. Upon receipt of your return the item will be inspected. We will then either refund the original purchase price plus any taxes, or replace the defective item based on your preference. |
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| Question : What forms of payment do you accept?
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| Answer : We accept secure on-line Visa & MasterCard credit card payments thru authorize.net. All credit card orders are subject to credit verification and approval. For security packages are only shipped to the cardholders name and billing address. You may also submit a Money Order by mail. You will be notified by e-mail of payments receipt. |
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| Question : What about shipping?
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| Answer : ALL 48 State U.S. customers will have their orders shipped UPS Ground. Depending on your location your merchandise will arrive within 2-6 business days. Optional 2nd Day, and Next day UPS service is availible at an additional cost. Orders received before 3:00 PM Central Time are generally shipped the same day. Orders received after 3:00 PM Central Time are shipped on the next business day. Every effort is made to expedite your order. However, we cannot control shipping delays once the package is picked up by UPS. |
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| Question : What if the item I need is out of stock?
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| Answer : Special orders, and drop ship orders are not a problem; provided our vendors have your item in stock. Simply contact us by e-mail or call 1 708-422-9272. We will do our best to locate your item. |
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| Question : What if I don't see the item I need in the catalog?
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| Answer : We use the Triad/Activant Automotive catalog which is one of the most complete in the industry. But, it does not catalog everything we offer. We offer many specialty European and Asian auto parts not always listed in our catalog. Many times you will find additional items listed by clicking on the 'view' in the related items column. Here your will find additional hardware, installition parts, and assemblies related to the cataloged item. Also, if you have an O.E. (dealer) part number or a competive part number you may choose to use the Search by Part# option. Many times this search will redirect you to an item we stock. Still not sure, just Contact us. |
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| Question : How do I sign in as a new customer?
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| Answer : Under the section of LOGIN, there is a link that says “New User – Register Here”. Click on “Register Here”, and fill out the required information. Click the save button and a screen will advise you that your registration is completed and you are logged on. You will also receive an e-mail confirming your registration, and more details about your registration and how to log in. |
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| Question : How long does it take until I can place orders under my new customer number
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| Answer : You can start to place orders immediately once you are registered. |
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| Question : How do I place an order
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Answer : To place an order, you need to ensure you are logged into the system. The fastest way to order is to click on browse catalog, then search catalog. After selecting the appropriate vehicle, you will then receive the Main Category selection box.
After making a selection from the Main Category i.e. Brake & Wheel Bearings, you will then get a sub-category selection box. Then make a selection from the sub-category, i.e. Front Pad & Shoes, Rotors and Drums and then a list of products will be displayed.
When you find the item you wish to purchase, ensure the quantity is correct and click on the blue cart. A pop-up window will appear advising you what item number and quantity has been added to your cart. When finished with putting your items in the cart, scroll to the bottom of the page and click on the Checkout box.
You will then be forwarded to the Order Summary Page. You may change the ship to address if necessary by filling in the information, as well giving your order number and any special comments |
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| Question : How do I check to see if an order has shipped
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| Answer : Once you are logged in, click on Ordering on the left side menu, and then order status. You can type in a range of dates to see more than one order and what the status is. |
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| Question : Can I see what orders I have placed for a specific part
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| Answer : Click on Reporting on the left side menu, and then on Purchases by Part #. Enter in the part number, or use the drop down box, and it will show you all your orders for that part. You can also select a date range to see your orders for a selected period of time. |
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| Question : How do I find my process # to look up my order
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| Answer : Your process # is the same as your web confirmation number |
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| Question : How do I sign up for membership
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| Answer : Click on My Account on the left side menu, and then on My Membership. You will see a link on the right side that says “Sign Up for New Membership”. Click on that link, and you will be directed to choose which membership you want. Click on your choice, and proceed with the following screen instructions. After you have entered your credit card information, you will receive a confirmation both on the screen and as an e-mail. |
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| Question : Where can I see the promotions that are currently running
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| Answer : Click on Customer Service on the left hand menu, and then click News and Offers. All promotions or special offers will be listed under this section. You may also see “Banners” on the home page with the promotions, which you can click on for further details. |
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| Question : Can I look up parts by a certain manufacturer
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| Answer : Yes, you can. When you go through Browse Catalog on the left side menu and select any search catalog feature, you will be asked to select your vehicle, and the type of parts you are looking for, i.e. front brake pads. After you have finished with your selections, the results will automatically be shown by vendor in alphabetical order. All you need to do is scroll down the screen to find the manufacturer you would like to see. |
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| Question : Who should I contact if I’m not sure what to do
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| Answer : Click on the “CONTACT US” link at the top right corner of the screen. Information including contact name and phone numbers will be listed on this site |
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